You may return any items from your order within 14 days of receipt using a pre-paid returns label that we can provide (for Spain and Portugal) or a courier of your choice.
Items must be unworn, with all original tags attached and in the same package in which it was delivered. Prior to requesting a return request, please ensure your item is eligible for a return. Black Book The Label reserves the right to deny a return request if it fails to meet our return policy requirements in keeping with Fair Trading practices.
Black Book The Label does not cover the shipping costs whether you choose to send the items back to us with our pre-paid label or by using a courier of your choice. All shipping costs will be deducted from the refund.
To request a refund, exchange or store credit please visit our returns portal here.
STEP ONE -Check that the conditions are met for your return.
STEP TWO -Fill in the returns form on our returns portal with your order number and phone/email, indicating which items you wish to return.
STEP THREE -Ship the item back including your approved return RA# to our warehouse: Black Book The Label, Carrer Mayor 23, 08870, Barcelona, Spain
STEP FOUR -Once we receive your return request, you will be notified of your exchange, store credit or refund.
RETURN CONDITIONS
We accept returns that fulfil the following conditions:
14 days from receiving the item(s)
You will have 14 days starting on the day that you receive the item(s) to return and ship the item back. This means that we must receive the item within the 14 day period to be eligible for a return.
15-30 days from receiving the item(s)
Any returns that we receive after the 14 day period will not be eligible for a refund, but you will be eligible for store credit in the form of a gift card. Any returns received 30 days after you have received the items will not be eligible for store credit nor a refund.
- All items excluding "final sale" items are eligible for a refund, exchange or store credit. The total amount refunded or credited will be minus the original shipping costs.
- All "Final Sale" items are final sale and are not eligible for a return unless they are faulty, in which case the item will be repaired or replaced. If this is not possible, a refund will be offered.
- All items purchased with Gift Cards or Store Credit are not eligible for a return.
- When the return has been confirmed, you can send the items at your own expense with your preferred courier to our warehouse in Barcelona: Black Book The Label, Calle Mayor 23, Sitges, Barcelona 08870, Spain.
- The customer incurs the shipping cost for the return shipment.
- Any import duties, taxes and customs from the original order are responsibility of the customer and must be paid in advance by the customer. Any import duties, taxes and customs are non-refundable.
- Please use a registered and trackable courier service to avoid delays and/or prevent lost packages. Black Book The Label cannot be responsible for loss if a package is not received.
- Do not use normal postal services to send your goods as we will not be able to collect it from the post office. All return packages must be sent directly to our warehouse in Barcelona.
- Due to hygiene reasons, earrings cannot be returned.
All returned items are inspected by our team to ensure they have been returned in good order and have not be worn. Should any items not be in a sellable condition or seem to be worn, they will be rejected and sent back to you.
Abuse of returns policy:
In order to protect legitimate returns, the environment and the integrity of our garments, Black Book The Label reserves the right to limit returns in instances of abuse of our returns policy. These may or may not include instances of wardrobing, 'snap and send back', multiple and/or excessive returns and abuse of our financing facilities.
Questions? For any further questions, you can contact us at customerservice@blackbookfashion.com. We intend to make your shopping experience as pleasant as possible and will be more than happy to assist.