We hope you love your Black Book The Label piece. If for any reason it doesn’t meet your expectations, you can exchange or return your order within the established timeframe: 14 days from the delivery date. In order for us to accept an exchange or return, the garment must meet these conditions:
- It must not have been used or washed.
- You must retain all labels and the original packaging.
- It should not have any stains, odors, traces of makeup, deodorant, creams, or any other signs of use.
- Final Sale items and earrings are not eligible for returns or exchanges.
- Items purchased using gift cards or store credit are not eligible for return.
Return shipping costs are the responsibility of the customer.
Customs duties, taxes and shipping fees are not refundable.
We recommend sending your package with a registered courier service, as we cannot take responsibility for untracked returns. Any delays during return transit are the responsibility of the customer. We cannot retrieve packages from postal offices.
To make an exchange or return, click here.
Once we receive your return, if everything is correct, we’ll validate it and process the refund using the same payment method. Please allow up to 10 business days for the refund.
If you have any questions, please contact us at customerservice@blackbookfashion.com